1. Purpose / Overview
At CTZN (“we,” “us,” or “our”), we respect your privacy and want to be transparent about how we collect, use, and share your information. This Privacy Policy applies to your use of the CTZN website, services, accounts, and any purchases you make. By accessing or using our services, you consent to the practices described in this policy.
2. What Information We Collect
We collect information that you provide directly, such as your name, email address, and phone number when you contact us through our website. We also collect messages or uploads you provide voluntarily. In addition, we gather technical data—like your IP address, browser type, device information, cookies, and usage analytics—to help us improve our services, unless you opt out. Lastly, we may receive information from third parties, including payment processors, authentication providers (e.g., Google, Facebook), and other publicly available sources.
3. Why We Use the Information
We use your information primarily to respond to inquiries and resolve issues. Your data helps us send transactional updates (like reservations and event inquiries ) and, with your consent, occasional marketing messages and offers. Additionally, we analyze usage patterns to improve website performance and detect fraudulent activity. Finally, we retain and use your information to comply with legal obligations and regulatory requirements.
4. How We Use the Information
Your personal and technical data are used to tailor your site experience. We send emails for reservation confirmations or promotional campaigns only if you’ve opted in. We also implement analytics to monitor site performance and enhance security. In essence, we use your data to ensure CTZN functions effectively, securely, and relevantly.
5. Who We Share Your Data With
CTZN may share your personal information with trusted service providers—such as restaurant booking platforms, hosting providers, and analytics platforms—to facilitate our services. We may also share data with affiliated entities within the CTZN group, under strict confidentiality agreements. If required by law or legal process (e.g., court orders, fraud investigations), we will disclose your information to comply. We may transfer data to new owners in case of a merger or sale of CTZN. Any other sharing will only occur with your explicit consent.
6. Data Retention (How Long We Keep Your Data)
We will retain your personal data as long as necessary to fulfill the purposes outlined above—such as completing transactions, honoring warranties, and abiding by legal obligations. After those purposes are satisfied, we either anonymize or securely delete your data according to our data retention protocols.
7. Security (How We Protect Your Data)
To protect your personal information, we employ a combination of administrative, technical, and physical safeguards. Measures include encryption (e.g., SSL/TLS for secure data transfer), secure servers, restricted access to data, and regular staff training. We continually review and update these practices to ensure your data remains secure.
8. Dispute Resolution Process
If you have questions or concerns about how we handle your data, please contact us at kaixo@ctzn.com. We will acknowledge your inquiry within five business days and use reasonable efforts to address your concerns promptly. If your issue remains unresolved, you may escalate the matter to your local data protection authority, such as under GDPR or CCPA.
9. Cookies
Our website uses cookies and similar technologies to enhance functionality, analyze usage, and support marketing efforts. Cookies enable features like login persistence and remembering preferences. You can manage or disable cookies through your browser settings; however, disabling essential cookies may affect the functionality of the site.
10. Third‑Party Services
The website may feature embedded content and links from third parties (e.g., social media, videos, reservation booking forms). These third-party services collect and process data according to their own privacy policies, which we do not control. We encourage you to review their privacy practices before engaging with them.
11. Contact Information
If you wish to exercise your privacy rights or have any questions or complaints, please contact us at:
– Email: kaixo@ctzn.com
– Mailing Address: 343 S Hwy 101 Suite 110, Solana Beach, CA 92075
For California residents, we also provide a dedicated portal or email for CCPA-related requests.
12. Changes to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. If a change significantly affects your rights, we may provide additional notice, such as via a banner on the site or email.
13. California Privacy Rights
If you are a resident of California, under the California Consumer Privacy Act (CCPA), you have the right to:
- Know what personal data we collect, use, share, or sell;
Request access to or deletion of your data (subject to certain exceptions); - Opt out of the “sale” of your personal data (note: we do not sell your data to third parties); and
- Be free from discrimination for exercising these rights.
- To exercise any of these rights, submit a request via kaixo@ctzn.com.